Ten Toes Shop is committed to delivering an exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order.

Our Customer Care team is here for you and will try to reply to all customer inquiries within 24 hours. You can contact us using this link.

We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative. Make sure any designer boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund.

Booking your return is free and easy. Here's what you need to do:

1. Go to Orders & Returns if you have an account.
2. Find the order you want to return and click return item(s).
3. Select each item and your reason for returning.
4. Place each item you're returning with any designer boxes or cases that came with your order inside the Ten Toes Shop packaging.
5. Prepare your package by attaching your Return Label and Return Note to the outside of your Stadium Goods packaging. Make sure the Return Label is visible as this will need to be scanned by the courier.

We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.

All returned items must adhere to our return policy for a refund to be processed:

• Items must be unworn, unused, unwashed and in the original condition received.
• Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
• Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
• Final sale items are not eligible for return.  This includes Pre-Release items, Vintage items, and certain items within our "Hall of Fame" category.  Final sale items will be noted on the product description page.
• All items purchased during a promotional period are final sale.
• Return requests must be submitted within 3 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request.  Items that do not comply or are sent outside of this window are subject to refusal and may be sent back to you.

If you believe you have received a damaged or defective item, or there has been a fulfillment error, please reach out to support@tentoesshop.com, and our Customer Care team will be happy to assist.

Please allow up to 10-14 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund.  Refunds will be issued to the original payment method, excluding original shipping charges.

Due to the nature of our consignment platform, we are not able to offer exchanges.  Since every item may have a different seller and level of availability, even identical items may vary in price. 

If you purchased an incorrect size, once received, you are welcome to submit a return request for a refund back to your original payment method.  Please keep in mind that the returns process may take up to 14 business days before a refund is reflected back to your account.